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    FAQ

    How long does shipping take?

    Orders are typically processed within 1–3 business days. Once your order has been shipped, delivery generally takes approximately 7–11 business days, depending on your location and the shipping method selected at checkout.

    You'll receive a tracking number once your order has been shipped so you can follow its journey.

    Please note that delivery times may occasionally vary due to customs, holidays, weather, or carrier delays.
    How does the product work?

    The massager uses a 4D kneading mechanism designed to mimic the feeling of hands-on massage. Its massage heads work across the neck and shoulder area to provide a relaxing, kneading sensation.

    The device features 3 intensity levels, allowing you to choose the level that feels most comfortable for you.

    Simply place the massager around your neck and shoulders, secure the strap comfortably, and use the controls to select your preferred setting.
    How do I charge it?

    The massager is rechargeable and operates wirelessly, so you don't need to stay connected to a charging cable while using it.

    Connect the included charging cable to the charging port and allow the device to charge fully before your first use.

    The supplier lists a charging time of approximately 3 hours and a usage time of approximately 70–80 minutes, although actual battery performance can vary depending on usage and settings.

    Is it suitable for everyone?

    The massager is designed for adults looking for a convenient way to relax their neck and shoulder muscles.

    However, it may not be appropriate for everyone.

    If you are pregnant, have a medical condition, have recently had surgery or an injury, have a pacemaker or other implanted medical device, or have concerns about using a massage device, please consult a qualified healthcare professional before use.

    Do not use the product over broken or irritated skin.

    This product is intended for relaxation and personal wellness and is not a medical device or a substitute for professional medical care.
    What is your return policy?

    We want you to feel confident when shopping with us.

    If you're not satisfied with your purchase, you can request a return within 30 days of delivery, provided the product meets the conditions outlined in our Return & Refund Policy.

    To start a return, simply contact our support team with your order number and we'll guide you through the process.

    Please see our full Return & Refund Policy for complete details and eligibility requirements.
    Do you offer a warranty?

    Yes. Your product is covered by our warranty against manufacturing defects.

    If your massager arrives damaged or develops a manufacturing issue, please contact our support team as soon as possible with your order number and photos or a short video showing the issue.

    We'll review your request and help you find the appropriate solution.

    Please note: the warranty does not cover damage caused by misuse, accidental damage, unauthorized modifications, or normal wear and tear.
    How can I contact support?

    We're here to help. 🤍

    You can contact our customer support team through our Contact Us page or by emailing:

    thalvostore@gmail.com

    Please include your order number whenever you're contacting us about an existing order. This helps us locate your purchase and assist you faster.

    Our support team typically responds within 24–48 business hours.

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