Legal notice
Welcome to THALVO.
This Legal Notice provides information about the operator of this website and the terms applicable to your use of our online store.
For customer support and general inquiries, please contact:
thalvostore@gmail.com
We aim to respond to customer inquiries within 24–48 business hours.
1. Third-Party Fulfillment
Some products available through our store may be shipped directly from third-party fulfillment partners located outside the customer's country of residence.
As a result, the packaging, shipping origin, carrier, and delivery route may vary depending on the product and destination.
The third-party supplier is responsible for fulfilling and shipping the order according to the order information we provide.
Your purchase agreement, however, is with THALVO, not directly with the third-party supplier.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.
However:
product colors may appear differently depending on your device or screen;
manufacturers may make minor product or packaging changes;
product specifications may occasionally be updated;
availability may change without notice.
We reserve the right to correct errors and update product information when necessary.
3. Pricing and Currency
All prices displayed on our website are in United States Dollars (USD) unless otherwise stated.
Prices may change at any time without prior notice.
The price applicable to your order is the price displayed at the time your order is placed, subject to obvious pricing errors or applicable legal requirements.
4. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your:
name;
billing information;
shipping address;
email address;
telephone number, where required.
We reserve the right to refuse or cancel an order where permitted by law, including where:
a product is unavailable;
there is an obvious pricing or product-information error;
the transaction appears fraudulent or unauthorized;
shipping to the provided destination is unavailable;
information provided by the customer is incomplete or inaccurate.
If an order is cancelled after payment has been received, we will issue an appropriate refund.
5. Payments
Payments are processed through the payment methods made available at checkout.
We do not have access to your complete payment card information when payment is processed through third-party payment providers.
By placing an order, you confirm that you are authorized to use the selected payment method.
6. Shipping
Shipping and delivery information is provided in our Shipping Policy.
Delivery times are estimates and may be affected by:
carrier delays;
customs processing;
weather;
holidays;
international transportation;
high shipping volumes;
circumstances outside our reasonable control.
Please review our Shipping Policy before placing an order.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
If you wish to return an item, please contact us before sending anything back.
Do not send products to an address shown on the original shipping package without first contacting us.
If a return is required, we will provide the appropriate return instructions.
8. Product Use and Safety
Products purchased through our website must be used in accordance with the manufacturer's instructions and applicable safety information.
For wellness products, information provided on our website is intended for general informational and personal-wellness purposes.
Unless explicitly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Customers should carefully read all product instructions and safety information before use.
If you have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before using it.
You may not reproduce, copy, modify, distribute, or commercially exploit our original website content without our prior written permission, except where permitted by applicable law.
9. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, social media platforms, analytics services, and other services.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
10. Privacy
We respect your privacy.
Information about how we collect, use, store, and protect personal information is explained in our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.
We may update this Legal Notice from time to time to reflect changes to our business, website, products, services, or applicable requirements.
The updated version will be published on this page with a revised "Last updated" date.
11. Governing Law
This Legal Notice is governed by the applicable laws of Ukraine, unless mandatory consumer-protection laws in the customer's country provide otherwise.
Nothing in this section is intended to remove or restrict any mandatory rights that consumers may have under applicable law.
12. Contact
If you have questions regarding this Legal Notice, our products, an order, or our services, please contact us:
THALVO
Email: thalvostore@gmail.com